Privacy Policy

1. Introduction

Flott AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, phone number
• Payment Information: Credit card details, billing address (processed by secure third-party payment processors)
• Content: Knowledge base content, chatbot configurations, conversation data
• Communications: Support requests, feedback, survey responses

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on Service
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Processing transactions and sending related information
• Sending administrative information (updates, security alerts)
• Responding to inquiries and providing customer support
• Improving and personalizing the Service
• Analyzing usage patterns and trends
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate the Service (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data in transit and at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee security training

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination:

• Account data is deleted within 30 days
• Conversation data is anonymized or deleted within 90 days
• Backup data is purged within 180 days

We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@flott.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Data Processing Agreements with all sub-processors
• Compliance with applicable data protection frameworks

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For privacy-related inquiries:

Data Protection Officer
Email: privacy@flott.ai
Address: 123 Innovation Street, San Francisco, CA 94105